Privacy Policy

Overview

Hourglass Park Apartments, operated by Real Asset Management Inc. (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, submit a contact or application form, or use our resident portal.

By using this site, you agree to the practices described in this policy. If you have questions, contact us at leasing@hpa-apts.com or call 858-578-4800.

Information We Collect

Contact and Inquiry Forms

When you submit a contact, tour request, or leasing inquiry form on our website, we collect the information you voluntarily provide, including your name, email address, phone number, and any message content. This information is used solely to respond to your inquiry and follow up about available units.

AppFolio Resident Portal

If you are a current or prospective resident and use the AppFolio portal (accessible via our Resident Portal link), AppFolio Inc. collects and processes personal information on our behalf, including your name, contact details, payment information, rental history, and government-issued identification as required for the application process. AppFolio's privacy practices are governed by their own privacy policy available at appfolio.com.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use the site. These may include:

• Necessary cookies: Required for core site functionality.
• Analytics cookies: Help us understand traffic patterns and site usage. Data collected is aggregated and anonymized.
• Preference cookies: Remember settings such as dark mode or language preferences.

Automatically Collected Information

When you visit our site, our servers may automatically log your IP address, browser type, device type, pages visited, time spent on pages, and referring URL. This information is used for security monitoring and site improvement.

How We Use Your Information

• Respond to leasing inquiries and schedule property tours
• Process rental applications and lease agreements
• Communicate with current residents about their tenancy
• Send follow-up communications about unit availability (you may opt out at any time)
• Improve our website, services, and operations
• Comply with applicable legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• AppFolio Inc.: Our property management software platform, as described above.
• Service providers: Vendors who assist with website hosting, email delivery, or other operational services, bound by confidentiality agreements.
• Legal authorities: When required by law, court order, or to protect our legal rights.

We do not share your information with third parties for their own marketing purposes.

Data Retention

We retain inquiry and contact form data for up to 24 months. Resident application and tenancy records are retained as required by California law and our legal obligations. You may request deletion of your data subject to applicable legal requirements (see CCPA Rights below).

Security

We use industry-standard security measures to protect your information, including encrypted data transmission (HTTPS) and access controls on our systems. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

• Right to Know: You may request a list of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information we hold about you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

Do Not Sell My Personal Information

We do not sell your personal information to third parties, as defined by the CCPA.

To exercise your CCPA rights or submit a privacy request, contact us by:

• Email: leasing@hpa-apts.com
• Phone: 858-578-4800
• Mail: Real Asset Management Inc., 9505 Gold Coast Dr, San Diego, CA 92126

We will respond to verified requests within 45 days as required by the CCPA.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of this site after changes constitutes acceptance of the updated policy.

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